Don't get caught out!
Okay, many of you will have noticed that I have had a lot of good things to say in the past about Tesco, and on the whole I have found them to be pretty good - and up till now, their customer service has also been great.
Today though I was near furious with a member of staff who would not take back a pair of kids cord trousers because the tag was off - in fact, the plastic portion was still there - it's just that Elias had found it itchy and torn it off before I could intervene. So, I was told that they can't put the tags back on and therefore I could not return the item.
HOGWASH!
Anyone who has worked in a clothes shop has come across a little gizmo which does exactly that - and to have such a sizeable clothing section and not even one of these is frankly ridiculous. So, I am currently in possession of an entirely useless pair of cords that fall down. (have tried to buy a belt but can't find one small enough)
And I am pretty cheesed off.
posted by Nikki Mayfield @ 5:37 pm
6 Comments
6 Comments:
How annoying and totally useless. Straight to the top is what I say - write them a really strongly worded letter telling them what happened - that you have a little boy who has an aversion to being stratched (funnily enough!) and doesn't yet understand about some silly rules about a little piece of cardboard that can easily be fixed back on with a gizmo!! Tell them how much you spend with them - if they'd like to check you loyalty card statement - and that perhaps in future you'll be inclined to take your cash elsewhere - after all you have an Asda and Sainsbury not far away to choose from - see how quickly they scramble over themselves to give you a refund ;-)
You're right of course - Robin said the same!
If I get around to it, will let you know how I get on!
Hi Nikki
I was going to complain for you at customer services as you're so busy, but the only way to this was with fiddly forms on the website. So I dropped Terry Leahy an email - you did say you wanted to take it to the top.
I'll let you know when Tesco gets back in touch.....
Antony
Oooh, it's great having family with connections! Thank you Brother Ant!
I have to stress, I don't actually know Terry. But I did get a reply today which said that my email ewas "receiving attention". Watch this space Tesco fans!!!
Strangely Terry didn't reply - fair enough. But a helpful lady from customer services wrote back - you need to contact them direct - because of that cacth-all bureaucratic excuse, the Data Protection Act - make sure you you blog the outcome! Still in fairness at least they came back in a few days and you can email them:
Dear Antony Mayfield
Thank you for your email addressed to our Managing Director, to which I
have been asked to respond.
Due to the Data Protection Act of 1998, we cannot discuss information
to a Third Party. However, I am happy to advise you of our refund
policy.
We do realise that there are occasions when a customer finds that goods
are faulty or they simply have a change of mind.
In such cases, we are happy to exchange or refund any item provided it
is returned within 28 days, with a valid receipt, and is in exactly the
same condition with all relevant component parts, tags etc, as it was
when it was sold.
As sold means that all components, tags, etc., are returned with the
item. In the case of clothing, the item has not been washed or worn and
that all electrical items, mobile phones etc., are returned in the
original packaging. Also, it is highly recommended that our customers keep
their receipts until they are completely satisfied with their purchases.
However, if your sister-in-law wishes to contact us directly. We will
be happy to investigate this matter further for her.
If you have any further queries please do not hesitate to contact us at
customer.service@tesco.co.uk quoting TES1237530X.
Regards
Helen Bowie
Customer Service Executive
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