British Airways - going the extra mile.

As I mentioned in my previous post, Robin and I took a very short trip to Amsterdam a couple of days ago, one of the companies I really wanted to comment on was British Airways.

Most of us have been aware of the problems they have been having in past weeks with their catering contractors etc. I have to say I was a little worried that our flight would run as it should as a result.

So, beginning at the start of our trip - we arrived late to check-in, and the woman who checked our luggage in was not sure we'd have enough time to make it. Thankfully though, we did. And every BA staff member we dealt with was anxious to help us along and get us on the flight smoothly. As it turns out there were a few people who boarded after us!

During the flight the staff were friendly, very helpful and attentive. We had a lot of turbulence and their professional demeanor I'm sure put some anxious travellers at ease. We even had a light meal, something we were not expecting.

Being a very short flight it was over before we knew it and we were able to pick up our bag as soon as we reached the baggage claim area - it was a very slick operation!

Our return flight was complicated by us being booked to fly back to the wrong airport (I'll go into that in a separate post!) We arrived very early to check in, and found the staff eager to help us, they changed our flight with very little fuss, and in a matter of minutes.

The flight back was great, no turbulence this time, again, great cabin crew and such a smooth landing. Oh, and 10 minutes ahead of schedule!

So our experience of flying BA was very positive, they seemed to go the extra mile to help out their customers - it was a stressful trip for us, but our dealings with BA staff made things much easier.