The Sharp shambles.

We bought a new LCD TV just after Christmas. Yes, I do think we are new-tech junkies, but our main reason for it's purchase was space - an LCD TV saved us a pile of it. Robin had been keeping his eye on prices for a few months before we bought, and had decided that Sharp was the brand we'd go for as it seem to offer such great picture quality.

Initially we were utterly thrilled, the saving of space was enormous, the picture quality was wonderful and the sound was also, excellent.

But a few weeks later we started to notice an odd discolouration at the left hand side of the screen - this grew over time, and became a green bar slowly creeping across the screen, only really noticeable when watching darker lit programmes or movies - but there, and annoying - and getting worse.

We made contact with Sharp, and sent pictures which we'd taken (really didn't show too much though) and waited. And waited.

After weeks, this week has seen a new flurry of activity. An email informing us of a repair-person coming today, a phone call then asking for a call back to arrange for a repair-person to come (?), a call this morning to say that the engineer was actually coming tomorrow, not today. And then, to really confuse matters, a repair guy turns up anyway!

He restored some settings and delved into the inner workings of our beautiful gadget - and it does look like he has done it - our green blurry bar seems gone. And I think, someone else is coming tomorrow too!

Whilst I am pleased we are now getting somewhere, it seems pretty obvious that people within Sharp do not communicate! And, if I had not been in, the poor guy who had just driven all the way from Telford would have been mighty miffed. I have rather mixed feelings about our dealings with the company, whilst I am pleased our problem seems to be fixed, I've no idea if I am getting another repair-person in the morning, and it has taken a long while to even get this far.

(BTW problem seems to have been an oversight in the factory in setting the green colour correctly - at least that was what the guy told me!)